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BLACK FRIDAY FRÜHSTART · BIS ZU 50 % RABATT
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30 TAGE GELD-ZURÜCK-GARANTIE
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Last updated: 30 October 2026
At MUSE ATELIER, your satisfaction matters to us.
We offer a 100-Day Money-Back Guarantee to give you additional confidence when shopping with us.
Please read the following conditions before requesting a return.
If you are not satisfied with your purchase, you may request a return within 100 calendar days of receiving your order.
This voluntary guarantee applies to eligible purchases made directly through our online store.
To initiate a return, email contact@museparis.store with your order number and a brief explanation of your request.
Our 100-Day Money-Back Guarantee is additional to your statutory consumer rights.
To qualify for a voluntary return under our 100-Day Money-Back Guarantee:
The return request must be submitted within 100 days of delivery.
The item must be returned in a clean and hygienic condition.
The item must not have been deliberately damaged, materially altered or subjected to unreasonable use.
Proof of purchase must be provided.
The customer must follow the return instructions supplied by our support team.
Customers may try on their dresses to assess their fit and appearance.
Items that have been extensively worn, damaged through misuse or materially altered may be ineligible for a voluntary change-of-mind refund.
These conditions do not limit remedies available for faulty, incorrectly described or otherwise non-compliant products.
To request a return:
Email contact@museparis.store within 100 days of receiving your order.
Include your order number and the email address used at checkout.
Briefly explain the reason for your return.
Wait for our support team to provide return instructions and the applicable return address.
Securely package the item and return it according to the instructions provided.
Please do not return products to the address printed on the original shipping label unless our support team has confirmed that it is the correct return destination.
For voluntary change-of-mind returns, customers are responsible for return shipping costs unless we agree otherwise.
We recommend using a tracked shipping service and retaining proof of postage.
Where a product fails to meet an applicable consumer guarantee, we will meet our obligations concerning reasonable return or transportation costs under Australian Consumer Law.
Our Buy 1, Get 1 Free promotion is offered as a promotional bundle.
The discount applies to the promotional purchase as a whole.
To receive a full voluntary refund for a Buy 1, Get 1 Free purchase, both dresses must be returned.
If a customer chooses to return only one dress while keeping the other, any voluntary refund will be calculated according to the promotional pricing and the value of the item retained.
For example, where the customer retains an item whose normal selling price equals or exceeds the total promotional amount paid, no voluntary refund may be due for returning the other item.
Any applicable refund calculation will be explained before the voluntary return is finalised.
These conditions do not reduce or override statutory remedies for faulty or non-compliant goods.
If you selected the wrong size or changed your mind, you may request a return under our 100-Day Money-Back Guarantee.
Customers are encouraged to consult our Size Guide before placing an order.
For voluntary size-related returns, the customer is generally responsible for return shipping costs.
If we supplied an incorrect size or the product does not match its description, your statutory rights remain unaffected.
If your item arrives damaged, faulty or different from what you ordered, please contact us at contact@museparis.store.
Include your order number and a description of the issue.
Photographs may be requested where reasonably necessary to assess the problem.
Under Australian Consumer Law, you may be entitled to a refund or replacement for a major failure.
For other failures, we will provide an appropriate remedy as required by law.
You will not be required to accept store credit instead of a refund where you are legally entitled to a refund.
Once a voluntary return has been received and assessed, we will notify you of the outcome.
Approved refunds will generally be issued to the original payment method.
We aim to process approved voluntary refunds within 10 business days.
Your bank or payment provider may require additional time to reflect the funds.
Refunds required by law will be provided within the applicable legal timeframe.
If you wish to cancel your order, contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before fulfilment begins.
Once an order has been dispatched, cancellation may no longer be possible.
You may still request a return after delivery in accordance with this policy.
Nothing in this section limits any cancellation or refund rights available under applicable law.
We reserve the right to investigate suspected fraudulent claims, altered evidence, deliberately false information or misuse of our voluntary guarantee.
We may request reasonable information necessary to verify a purchase or assess a return.
We may refuse voluntary refunds where the stated eligibility requirements have not been met.
However, we will not deny or restrict remedies to which customers are legally entitled.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Our 100-Day Money-Back Guarantee provides benefits in addition to these statutory rights.
For returns, refunds or order-related enquiries:
MUSE ATELIER
Email: contact@museparis.store
