Shipping Policy

Last updated: 30 October 2026

Thank you for shopping with MUSE ATELIER. We are committed to providing a smooth, transparent and reliable delivery experience.

1. Shipping Destinations

We currently deliver to eligible addresses across Australia.

Delivery to remote or regional locations may take longer than usual.

2. Processing and Delivery Times

Our estimated delivery timeframe is 6–10 calendar days in total, including order processing and shipping.

This is an estimated timeframe, not a guaranteed delivery date.

Occasionally, delivery may be affected by carrier delays, customs processing, public holidays, weather conditions or other circumstances beyond our reasonable control.

If your order is significantly delayed, please contact our support team.

3. Shipping Costs

Any applicable shipping fees are displayed at checkout before you complete your purchase.

The total amount shown at checkout is the amount payable for your order, subject to any additional charges expressly disclosed before purchase.

4. Order Processing

Orders begin processing after successful payment confirmation.

We work with fulfilment partners to prepare and dispatch orders. Some products may be shipped directly from international fulfilment facilities.

Once an order has entered the fulfilment process, modifications or cancellations may no longer be possible.

If you need to make a change, contact us as soon as possible.

5. Order Tracking

Where tracking is available, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take some time to become available after dispatch.

6. Incorrect Shipping Information

Customers are responsible for entering accurate and complete shipping information during checkout.

If you notice an error, contact us immediately at contact@museparis.store.

We will make reasonable efforts to assist with corrections before dispatch.

If an order must be reshipped solely because the customer supplied an incorrect or incomplete address, additional reasonable shipping charges may apply.

This does not affect your rights where a delivery problem is caused by MUSE ATELIER or its delivery partners.

7. Delayed or Missing Deliveries

If your order has not arrived within the estimated timeframe, please contact us with your order number.

We will investigate the situation with the relevant fulfilment or delivery provider.

If a parcel is lost or an order is not delivered, we will provide an appropriate resolution in accordance with applicable consumer law.

A carrier's delivery confirmation does not automatically remove our legal obligations if an order has not actually been delivered.

8. International Fulfilment

Some orders may be dispatched from facilities outside Australia.

International shipments may be subject to customs procedures.

Any mandatory charges payable by the customer will be disclosed where required by applicable law.

9. Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian Consumer Law.

10. Contact Us

For shipping enquiries, please contact:

MUSE ATELIER

Email: contact@museparis.store

Please include your order number when contacting our support team.